Transforming Emergency Dispatch for a University Campus

Campus police dispatchers at a large university were responsible for fielding emergency calls from students, faculty and staff. However, technology barriers meant they were unable to communicate seamlessly with the fixed and land-mobile radios used by campus police and municipal first responders. Multiple dispatch consoles, radio types and telephones were needed to receive incoming calls and engage the proper authorities on the right device.

iNEMSOFT designed a solution to integrate campus police radios with the university’s unified communication network using our ClassOne® Interoperability and Collaboration Applications Servers (iCAS), Radio Gateways and Operator Consoles. 

Campus dispatchers now can communicate seamlessly with phones and radios of various types and frequencies for a rapid and well-coordinated response. Radio users have a host of new telephony features, including call-ins, multiparty conferencing and mobile radio access (MRAS). Benefits include: 

• Networking multiple gateways with multiple sites
• Two LAN ports and two WAN ports for failover connectivity
• Remote changing of radio channels or frequency
• Full duplex radio support
• Connecting SIP VoIP telephones to radios
• Providing a communications gateway for multiple types of radios, radio systems, SIP and IP telephones, analog devices, and mobile devices
• Linking radio-equipped field personnel with telephone-equipped back-office workers
• Allowing emergency responders to provide 911 answering and dispatching services from a single system and from any remote mobile location
• Bridging UHF, VHF, 700/800 MHZ and P25 radio systems with each other and the telephone network
• Remote administration of features, firmware upgrades, audio level and system configurations