{"id":386,"date":"2021-12-09T16:58:29","date_gmt":"2021-12-09T22:58:29","guid":{"rendered":"https:\/\/inemsoft.com\/?page_id=386"},"modified":"2022-01-25T00:04:48","modified_gmt":"2022-01-25T06:04:48","slug":"features","status":"publish","type":"page","link":"https:\/\/inemsoft.com\/solutions\/console\/features\/","title":{"rendered":"Features"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Dispatcher user interface functions<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"975\" height=\"627\" src=\"https:\/\/inemsoft.com\/wp-content\/uploads\/2022\/01\/Operator-Console-3-features.png\" alt=\"\" class=\"wp-image-635\" srcset=\"https:\/\/inemsoft.com\/wp-content\/uploads\/2022\/01\/Operator-Console-3-features.png 975w, https:\/\/inemsoft.com\/wp-content\/uploads\/2022\/01\/Operator-Console-3-features-300x193.png 300w, https:\/\/inemsoft.com\/wp-content\/uploads\/2022\/01\/Operator-Console-3-features-768x494.png 768w\" sizes=\"(max-width: 975px) 100vw, 975px\" \/><\/figure>\n\n\n\n<ul><li><strong>CALL WAITING LIST:<\/strong> Incoming telephone calls will appear in the call waiting list. To answer calls you can touch or click the call. Call colors identify state, (e.g. direct, transferred, hold)<\/li><li><strong>OPERATING &amp; MONITORING RADIOS\/PHONES:<\/strong> Answered calls appear in the operating radios\/phones call stack; monitored radios appear in the monitor stack<\/li><li><strong>CALL AGING AND PRIORITY<\/strong><ul><li>Call Aging is designed to visually differentiate calls based on their arrival times while in the waiting list<\/li><li>Call Priority can be configured to change an incoming call with text color based on its priority (e.g. emergency calls, high vs. normal priority calls, transferred calls, direct calls)<\/li><\/ul><\/li><li><strong>RADIO AND TELEPHONY CALL CONTROL TOOLS:<\/strong> Dial-pad, redial, hang Up, hold, transfer, conference, and PTT.<\/li><li><strong>VOX QUEUE INDICATORS:<\/strong> Post notifications in the call waiting list upon detecting an incoming transmission to avoid missing radio call-ins<\/li><li><strong>Speed-Dial Tree Menu:<\/strong> Hierarchical menus organize tab-sets and speed-dials for ease of access. Includes a speed-dial alphanumeric search function.<\/li><li><strong>CALL HISTORY:<\/strong> Click anywhere within the call history table to open the call history window; users can review details, tag and untag incoming calls.<\/li><li><strong>RADIO, PHONE AND CORPORATE DIRECTORY MENU:<\/strong> Navigate menus to switch between radio, phone, and the corporate phone directory; drop-down menus include hierarchical menus to access preconfigured speed-dials search functions.<ul><li>Expands users reach beyond preconfigured speed-dials to one or multiple corporate directories<ul><li>Central location to push updates to consoles from web admin<\/li><li>Advance filters to instantly narrow the search for contact records<\/li><li>Ability to search using alphanumeric characters<\/li><li>Ability to search by city and partner codes<\/li><li>Ability to initiate calls within the directory by double-clicking any record<\/li><\/ul><\/li><\/ul><\/li><li><strong>SPEED-DIALS:<\/strong> Preconfigure speed-dials with the ability to change text and background colors for ease of identification.<\/li><li><strong>AUDIO INPUT\/OUTPUT MANAGEMENT TOOLS:<\/strong> Configure buttons to show tools controlling the usage of multiple audio devices, notifications, etc.<\/li><li><strong>RADIO AND TELEPHONE BROADCAST GROUPS<\/strong><ul><li>Configure broadcast radio and telephone speed-dial groups to collaborate with multiple teams on different radio waves and frequencies, including hotlines<\/li><li>Ability to control each radio and telephone participant in the broadcast radio group (e.g. mute, unmute, redial and drop participants)<\/li><li>Radio speed-dial color notifications when participants are connected or not connected<\/li><li>Ability to tune a broadcast participant radio frequency to different values<\/li><\/ul><\/li><li><strong>ACD AGENT STATE CONTROL<\/strong><ul><li>User Login\/Logout: Shows each agent\u2019s login and logout date and time for each login session<\/li><li>Auxiliary (AUX) Time with Reason Code: Manages the workload of non-call activities, managing service levels and optimizing staffing.<\/li><li>ACW (After Call Work): Refers to the various tasks an agent might need to perform once a call is concluded.<\/li><li>Ready: Agent is ready to accept ACD calls.<\/li><\/ul><\/li><li><strong>CONSOLE TO CONSOLE SUPERVISION AND MONITORING<\/strong><ul><li>Enables supervision and guidance between users and managers.<\/li><li>Supervisors can listen to operated radios by users<\/li><li>Trainers can engage new users during training sessions<\/li><li>Preconfigured multicast monitoring speed-dials to dispatcher positions<\/li><li>Configurable blue background to indicate when other participants are listening to the radio call<\/li><\/ul><\/li><li><strong>CONSOLE &amp; RADIO RECORDING<\/strong><ul><li>RTP recorder stream from IPRGWs and consoles<\/li><li>Up to ten choices of codec formats<\/li><li>Separate recording audio paths (Operate Only, Monitor Only or Mixed Mode)<\/li><li>Recorder full-time or active only with threshold control<\/li><li>Keep-alive functionality with number of packets and frequency control<\/li><li>Centralized configuration control from web admin<\/li><\/ul><\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Dispatcher user interface functions CALL WAITING LIST: Incoming telephone calls will appear in the call waiting list. To answer calls you can touch or click the call. Call colors identify state, (e.g. direct, transferred, hold) OPERATING &amp; MONITORING RADIOS\/PHONES: Answered calls appear in the operating radios\/phones call stack; monitored radios appear in the monitor stack&hellip; <a class=\"more-link\" href=\"https:\/\/inemsoft.com\/solutions\/console\/features\/\">Continue reading <span class=\"screen-reader-text\">Features<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":302,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-solutions-features.php","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"acf":[],"_links":{"self":[{"href":"https:\/\/inemsoft.com\/wp-json\/wp\/v2\/pages\/386"}],"collection":[{"href":"https:\/\/inemsoft.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inemsoft.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inemsoft.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/inemsoft.com\/wp-json\/wp\/v2\/comments?post=386"}],"version-history":[{"count":7,"href":"https:\/\/inemsoft.com\/wp-json\/wp\/v2\/pages\/386\/revisions"}],"predecessor-version":[{"id":741,"href":"https:\/\/inemsoft.com\/wp-json\/wp\/v2\/pages\/386\/revisions\/741"}],"up":[{"embeddable":true,"href":"https:\/\/inemsoft.com\/wp-json\/wp\/v2\/pages\/302"}],"wp:attachment":[{"href":"https:\/\/inemsoft.com\/wp-json\/wp\/v2\/media?parent=386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}